CAN: Cutting admin time in half to aid growth

Canadian cannabis processor Heritage Cannabis has significantly improved operational efficiency and quality assurance by implementing Elevated Signals, the manufacturing operations software for regulated industries

By replacing error-prone paper batch records with Elevated Signals' Electronic Batch Records, Heritage Cannabis reduced QA admin work by 50 percent, boosted right-first-time metrics from 51 percent to over 80 percent, and cut filing time by 90 percent. The shift also unlocked access to real-time production data across extraction, packaging, and fulfillment operations.

"Before Elevated Signals, our QA team was buried in paperwork, chasing missing info, walking records between departments, and spending hours filing," said Katrina Andersen, Quality Assurance Associate at Heritage Cannabis. "Now, everything is captured correctly the first time, and batch reviews happen instantly, whether I'm onsite or not."

Katrina added, "We're not just saving time. We've changed how we operate. It is now much easier for QA to prompt corrections needed on digital records, we're driving improvements, tracking key metrics, and shaping production decisions."

What began as a fix for recordkeeping quickly became a driver of operational intelligence. The digital transformation will enable Heritage Cannabis to use custom dashboards to monitor efficiency, track KPIs, and identify bottlenecks. Elevated Signals will help Heritage Cannabis turn raw batch data into insights that streamline workflows, improve labour allocation, and reduce cycle times.

"Regulated manufacturers deserve tools that don't just check compliance boxes, but actually make their businesses better," said Amar Singh, CEO of Elevated Signals. "Heritage Cannabis' results show what's possible when software is built with operators and performance in mind."

With Elevated Signals, Heritage Cannabis eliminated missing data, reduced errors with auto-calculations, and streamlined batch reviews using remote access, laying the foundation for scalable, audit-ready operations.